On VT1000 software how do you get the panic button events showing in the Panic tab?

The customer currently cannot find files when panic button is pressed.

When recording at 30fps, (1080PHD) resolution, separate event files (Shock and Panic) will not be stored.    If you wish to keep separate event files, change the settings to a lower resolution or frame rate. For example, 1080P @ 10fps or 720P@ 30fps