Self Help
Choose the best option below
Your device won't power on or keeps losing power.
SD card or storage faults and recording errors.
Event or panic triggers aren't activating as expected.
Update, roll back or troubleshoot device firmware.
Connect VisionTrack with your other systems and platforms.
Grant or revoke access for a platform user.
Add a new vehicle or remove one from your account.
Connectivity, data or SIM activation issues.
Ask a question or request account information.
Report a device that isn't working correctly.
Report physical damage to a camera or unit.
Missing, black or interrupted camera footage.
A device has come loose or detached from its mount.
Change device or camera configuration settings.
Set up a new fleet or remove an existing one.
Register a new device or decommission one.
Request specific video footage from your devices.
Footage requests are failing or won't download.
Cancel or return a product you no longer need.
You received the wrong product or specification.